Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_amazon-customerservice-customersatisfaction-activity-7069576489825935360-FeUL  What’s your best story of being asked for pointless feedback? Then you’ve experience FEEDBAIT- fake feedback (misleadback) that companies use for a variety of purposes, none of them good: – to punish or reward #customerservice employees, usually working within a broken system, for how the customer feels about the whole thing … Continue reading Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’?