Here’s the RedQuadrant cheat sheet for more relational customer-first services: https://www.linkedin.com/posts/antlerboy_redquadrant-customer-first-public-services-activity-7424377183965442048-qzep Where in your service is the exact moment a person stops being a human being with a story, and becomes ‘a case’ that nobody truly owns? Public services keep using the word ‘relational’ like it is a moral upgrade. Sometimes it is. Sometimes it is just … Continue reading Cheat sheet for more relational customer-first services