Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. My ladder of degrees of relationality might help: https://www.linkedin.com/posts/antlerboy_relational-public-services-good-transactional-activity-7434526591252082688-DA_l Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. I’ve sketched a way to think about this: not a … Continue reading Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. My ladder of degrees of relationality might help