Most public service systems talk about outcomes far less than they think they do. Join the conversation on LinkedIn. https://www.linkedin.com/posts/antlerboy_most-public-service-systems-talk-about-outcomes-activity-7464934026391232512-5Uu1?utm_source=share&utm_medium=member_desktop&rcm=ACoAAACuq-oBecVFDW6PCf3lkoG-peMeuLBeoho Most public service systems talk about outcomes far less than they think they do. They talk about activity. Referrals. Assessments. Contacts. Waiting lists. Reviews. Contracts. KPIs. All useful — but not the same as outcomes in peoples’ lives. … Continue reading Most public service systems talk about outcomes far less than they think they do