'Many are stubborn with regard to the once-chosen path, few with regard to the goal' -Nietzsche
My weekly posts If you want to transform adult social care, health, or public services more generally, stop obsessing about ‘demand management’. Start with citizen contact. If you want to transform adult social care, health or public services, stop fixating on ‘demand management’. Start with citizen contact as the system’s sensing organ, not a cost to … Continue reading Transduction – leading transformation – Issue #207
If you want to transform adult social care, health, or public services more generally, stop obsessing about ‘demand management’. Start with citizen contact. https://www.linkedin.com/posts/antlerboy_citizen-contact-driven-transformation-activity-7421826868594528258-K6Ag If you want to transform adult social care, health, or public services more generally, stop obsessing about ‘demand management’.Start with citizen contact.Not as a call centre. Not as a cost to … Continue reading If you want to transform adult social care, health, or public services more generally, stop obsessing about ‘demand management’. Start with citizen contact.
My weekly posts The Vitamin I’m reflecting on the fantasy of “The Vitamin” – that one missing thing which, once discovered, suddenly explains all the struggle and unlocks brilliance. Individually, we dream of a breakthrough that makes everything easier. In organisational life, I see the same hope: that one change, insight or fix will deliver … Continue reading Transduction – leading transformation – Issue #206
Imagine you collapse and they realise you lacked something – and suddenly you’re brilliant, and everyone is so impressed you persevered before. Yes, it’s The Vitamin. What’s The Vitamin in organisational life? https://www.linkedin.com/posts/antlerboy_salvation-enlightenment-the-vitamin-whats-activity-7419298721139425280-h-5N Salvation. Enlightenment. The Vitamin. What's the equivalent in your organisational life? Everyone's hoping for a turnaround - this delicious little post and … Continue reading The Vitamin
I wrote the below in 2019 for the Local Government Chronicle, published 13 August. It does at least show that I am consistent. Just this weekend, I've seen news of the launch of 'CustomerFirst' cross-government (the same name we used for customer focus and eGovernment in Hammersmith & Fulham in 2003 - and the same … Continue reading “A little bit sick of paradigm shifts”
My weekly posts We get the solutions our definitions deserve. We get the solutions our definitions deserve. How code (modelling) eats the world — and why it’s important for us all. https://www.linkedin.com/posts/antlerboy_we-get-the-solutions-our-definitions-deserve-activity-7416745025411395584-wECH Courses and events Outcome-based commissioning: a ten-step introduction – Cohort 10, this February Back by popular demand! Our introductory course for commissioners will run again … Continue reading Transduction – leading transformation – Issue #205
We get the solutions our definitions deserve. https://www.linkedin.com/posts/antlerboy_we-get-the-solutions-our-definitions-deserve-activity-7416745025411395584-wECH
My weekly posts Who first said ‘hitting the target but missing the point’? I’ve been exploring the origins of the phrase “hitting the target but missing the point”, which neatly captures Campbell/Goodhart/Strathern’s law. While earlier academic roots are debated, my provisional favourite is a 2006 TES article by Colin Foster, reflecting concerns about target-setting in schools … Continue reading Transduction – leading transformation – Issue #204
This is a snappy phrase which captures the impact of Campbell/Goodhart/Strathern’s law (see https://chosen-path.org/2026/01/06/how-code-modelling-eats-the-world-and-why-its-important-for-us-all/). One of my occasional excursions into 'origins' (https://stream.syscoi.com/2021/04/18/a-fools-quest-for-the-first-use-of-the-phrase-systems-thinking/ and elsewhere other famous quotes (https://chosen-path.org/2024/09/03/transformational-power-of-action/ springs to mind). The earliest two I can find are from journals and unfortunately the whole pages are not visible: Modern Photography - Volume 22 - Page … Continue reading Who first said ‘hitting the target but missing the point’?
How code (modelling) eats the world — and why it’s important for us all. https://www.linkedin.com/posts/antlerboy_how-code-modelling-eats-the-world-and-activity-7414224107195494400-rtYd Campbell/Goodhart/Strathern’s law: when a metric becomes a basis for reward, punishment or control, it stops reliably representing the underlying reality and instead shapes behaviour to optimise the metric itself, often at the expense of the actual goal. Amazon had a brilliant … Continue reading How code (modelling) eats the world — and why it’s important for us all.
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