My weekly posts Jane Eckford has a lot of lessons for anyone who cares about #publicservicetransformation What struck me most is that Jane’s story is really about purpose and relationships, not programmes or technology. Her work shows that listening to frontline staff and citizens reveals systemic issues, and that real public service is relational—trust depends … Continue reading Transduction – leading transformation – Issue #215 →

Jane Eckford has a lot of lessons for anyone who cares about public service transformation. Join the conversation on LinkedIn: https://www.linkedin.com/posts/antlerboy_publicservicetransformation-activity-7442118657654149120-HXwA?utm_source=share&utm_medium=member_desktop&rcm=ACoAAACuq-oBecVFDW6PCf3lkoG-peMeuLBeoho Jane Eckford has a lot of lessons for anyone who cares about #publicservicetransformation. Jane has spent most of her career in the space between citizens and institutions. Local government, contact centres, customer insight, digital government, Liverpool … Continue reading Jane Eckford has a lot of lessons for anyone who cares about #publicservicetransformation →

My weekly posts A response to The Inner Work of System Leadership – Kania, Ruparell, Senge, and Hamilton (2026) I’ve co-authored a new Garrison Institute article exploring the link between inner work and system leadership, building on earlier work with Peter Senge and colleagues. We argue that trauma healing is essential for leaders to drive meaningful … Continue reading Transduction – leading transformation – Issue #214 →

What do we mean when we say ‘relational’ in public services? Join the conversation on LinkedIn: https://www.linkedin.com/posts/antlerboy_what-do-we-mean-when-we-say-relational-activity-7439590693385392128-Advx/ What do we mean when we say ‘relational’ in public services?Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’.Relational is about how the world is ordered.- A transactional world says: make your … Continue reading What do we mean when we say ‘relational’ in public services? →

My weekly posts Is your council going through Local government reorganisation? Take a look at the RedQuadrant LGR hub Many councils are now entering the phase of Local Government Reorganisation where delivery becomes the real challenge. Most support focuses on analysis and recommendations, but Chief Executives still carry the responsibility for implementation. What councils often need … Continue reading Transduction – leading transformation – Issue #212 →

Is your council going through Local government reorganisation? Take a look at the RedQuadrant LGR hub https://www.linkedin.com/feed/update/urn:li:activity:7437054177383567360/ A lot of councils are now entering the phase of Local Government Reorganisation where the real work begins.Most support around Local Government Reorganisation is advisory. Someone reviews the position, tests the options, and produces a thoughtful set of recommendations. … Continue reading Is your council going through Local government reorganisation? Take a look at the RedQuadrant LGR hub →

My weekly posts Baroness Casey just did something rare in adult social care. She named the thing we keep skirting around — it’s what she was appointed for. I think Baroness Casey has named a reality we often avoid: social care is the sixth of Beveridge’s giants. We’ve never had a true founding moment for it, … Continue reading Transduction – leading transformation – Issue #212 →