My weekly posts Trying to ascertain some facts about the Democracy Volunteers observations on the Denton and Gorton byelection Frustrated by thin media context, I used ChatGPT to dig into Democracy Volunteers, ‘family voting’ and the law after the Gorton and Denton row. I learned that ‘family voting’ isn’t a legal term; the offence hinges on … Continue reading Transduction – leading transformation – Issue #211 →

My weekly posts Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves Public services fail less from money or process than from epistemic blindness: they cannot sense or learn at the boundary where citizens meet organisations. Systems practice, the author argues, is a humanism – a stance … Continue reading Transduction – leading transformation – Issue #210 →

Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves. Systems practice is a humanism; a responsibility. We draw a line: service / citizen. Systems practice helps us see the implications of that and work relationally. https://www.linkedin.com/posts/antlerboy_public-services-dont-fail-primarily-because-activity-7429442843301175296-arYW Public services don’t fail primarily because of money, digital, or process.They … Continue reading Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves →

My weekly posts The most expensive thing in a workshop is the facilitator trying to be useful. In workshops, the costliest thing we can do is try to be “useful” too quickly. Not because helping is wrong, but because it often comes from our own need for safety and status in uncertainty. So we rush to … Continue reading Transduction – leading transformation – Issue #209 →

The most expensive thing in a workshop is the facilitator trying to be useful. Join the conversation on LinkedIn. https://www.linkedin.com/posts/antlerboy_the-most-expensive-thing-in-a-workshop-is-activity-7426910001493008384-z2Re The most expensive thing in a workshop is the facilitator trying to be useful. Not because ‘helping’ is bad, but because the urge to be of immediate use is usually a bid for safety. And status. … Continue reading The most expensive thing in a workshop is the facilitator trying to be useful. →

My weekly posts Cheat sheet for more relational customer-first services Public services often use “relational” as if it’s automatically better, but the real issue is a gradient. Transactional services aren’t bad — they just assume tidy lives and clear needs. Relational practice starts where that breaks down: messy realities, low trust, and problems that don’t fit … Continue reading Transduction – leading transformation – Issue #208 →

Here’s the RedQuadrant cheat sheet for more relational customer-first services: https://www.linkedin.com/posts/antlerboy_redquadrant-customer-first-public-services-activity-7424377183965442048-qzep Where in your service is the exact moment a person stops being a human being with a story, and becomes ‘a case’ that nobody truly owns? Public services keep using the word ‘relational’ like it is a moral upgrade. Sometimes it is. Sometimes it is just … Continue reading Cheat sheet for more relational customer-first services →

My weekly posts If you want to transform adult social care, health, or public services more generally, stop obsessing about ‘demand management’. Start with citizen contact. If you want to transform adult social care, health or public services, stop fixating on ‘demand management’. Start with citizen contact as the system’s sensing organ, not a cost to … Continue reading Transduction – leading transformation – Issue #207 →