There is no transformation without insight. Helping actual customer or citizens achieve their purposes is the purpose of organisations. Yet organisations in public and private sector are often like the drunk under the streetlamp - looking where they can see, not where the keys are. It's important to understand there are two different dimensions in … Continue reading A grid for better customer / citizen led transformation
I have three passions: - transforming public services, rooted in citizen and community outcomes - the field of systems/cybernetics/complexity - understanding deep laws that structure our world, and the insights we can generate - transforming organisations, systems, places, through consultancy, facilitation, change I'm very lucky - my work allows me to combine these together - … Continue reading What’s your mission? How are you bringing it into the world?
I don't quite know why this distinction is so valuable to people - but it is! The attached is from a recent session to introduce a group to Adaptive Leadership, working alongside a genuine expert (I'm a sceptical, engaged dabbler). Their challenge:what to do about home/hybrid working post-pandemic? Should people work from home? Be forced … Continue reading Technical vs adaptive problems
It's a simple way to work on relationships, introduced to me by our then-company coach. And brown means what you might be thinking but can't believe I actually mean. So, you sit down with your business partner, client, consultant, colleague, or whatever. Try to do this early on in the relationship (done late, it would … Continue reading Have you heard of the brown contract? 💩
-> have you ever seen someone turn purchasing into a creative art form? -> have you got interesting experiences of community-building for learning? Share your ideas below! I’ve got a bunch of open events coming up, join me if you can (all free to attend): 1 June, Systems Change Finland sensemaking session - What are … Continue reading Events coming up – please join me! Radical procurement, systems thinking, learning, consulting, public services and more…
As we move into the uncertain future, on 23 June we convene public service learners to review our journey so far. https://www.publicservicetransformation.org/2020/04/the-days-after-a-learning-community-to-build-back-better/ Join us as we consider: - what have we learned on the journey so far? - what do we mourn? - what do we celebrate? - what are our determinations for the future? … Continue reading What do we want for the days after?
There are 'five worlds' in any service, especially #publicservices, or #systemschange A simplification that can help understanding, from a small service to a whole place-based system In citizen (customer) world, we live our lives, trying to achieve our purposes. We prefer to get on with things ourselves; sometimes we need help, sometimes we even create … Continue reading Which world do you live in?
Epistemic status: uncertain yet bold (working things out), and part of my thesis that there are no distinguishing fractures in the systems/cybernetics/complexity field, only many relevant and interesting dimensions of difference which cut across the supposed big distinctions. Claims are made such as ‘complexity entails a scientific revolution, hence a radical shift in science’. I … Continue reading Complexity is not a paradigm shift
What did you once have, that can never come back?And what do you want to hold on to, now, as a result? What we build, as people, is so precious. I grew up in a town, in a country, that seemed grey, crushing, often violent, incredibly angry at difference, at uniqueness, at potential, crushing in … Continue reading Why do they say my country doesn’t exist?
And how are you actually doing? Hint: it doesn't involve navel-gazing, it needs you to #gosee This is a follow-on to my post about 'ten principles for (public) service #transformation' (see here for more: https://www.linkedin.com/posts/antlerboy_redquadrant-ten-principles-for-service-activity-6798501196282892288-tWom/). It's about how you run the #organisation in a context of meeting citizen and community needs - or, better, help … Continue reading How can you quickly assess how you are doing as a #leader?