Category: Uncategorized

Transduction – leading transformation – Issue #89

This week:  Upcoming Events Operational excellence Understanding complex systems Cybernetics Systems Thinking Community Leadership Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and … Continue reading Transduction – leading transformation – Issue #89 →

Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_amazon-customerservice-customersatisfaction-activity-7069576489825935360-FeUL  What's your best story of being asked for pointless feedback? Then you've experience FEEDBAIT- fake feedback (misleadback) that companies use for a variety of purposes, none of them good: - to punish or reward #customerservice employees, usually working within a broken system, for how the customer feels about the whole thing … Continue reading Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’? →

Transduction – leading transformation – Issue #88

This week:  Upcoming Events Operational excellence Challenging orthodox management thinking Transdisciplinarity Agility Systems Thinking  Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and … Continue reading Transduction – leading transformation – Issue #88 →

What is the future of Operational Excellence?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_opex-summit-hamburg-activity-7064495853209567232-Cjk4 As we ramp up to the Hamburg summit in June, I'm thinking about what's changing. Is it new technology - with automation, Large Language Models, better interoperability and digital supply chains? Could it be changes in management approaches - flat organisations, networks, ecosystems? Will it be human resources changes? Expectations of a four-day week, even … Continue reading What is the future of Operational Excellence? →

Transduction – leading transformation – Issue #87

My post this week was about 'curmudgeons' - a particular space in my 'four quadrants of thinking thread' map that I mostly hope to avoid - and am somewhat successful in doing so. But I find myself more of a naive enthusiast in preparing for some events and projects I have coming up. We'll be exploring … Continue reading Transduction – leading transformation – Issue #87 →

How do you get salty? How does one become a curmudgeon?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_how-do-salty-curmudgeons-become-activity-7061957308066521091-Nt17/ What are YOU a curmudgeon about at work? What unpopular opinion do you stubbornly hold on to? What can you not resist correcting people on?  __ We’ve all met them. People who seem to have a lot to offer. A different, challenging perspective.  And then perhaps when you try to … Continue reading How do you get salty? How does one become a curmudgeon? →

‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_technology-ai-llm-activity-7059428340700430336-OyKy?utm_source=share&utm_medium=member_desktopIf you think about AI as a shaper of the world around us, what's one change you see? I don't mean 'what jobs will be replaced' or 'who will be the winners and losers'. I mean that the usefulness of LLM's will change the landscape and change the possibilities for business, with all … Continue reading ‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business? →

Transduction – leading transformation – Issue #86

This week: Upcoming Events Operational Excellence Systems change  Viable Systems Model Organizational Theory inquiry driven systems Link Collection: Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 https://key-notion.com/operational-excellence-process-transformation-summit-hamburg/ Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two … Continue reading Transduction – leading transformation – Issue #86 →

In a world of Large Language Models and Machine Learning, is Operational Excellence as we know it irrelevant?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_opex-summit-hamburg-14-16-june-2023-activity-7056880492528234496-3Hvy/ Can the computer now do Lean Six Sigma better than you? Will management turn to a chatbot for improvement and innovation? Yes, this is partly another plug for the Operational Excellence and Process Transformation Summit in Hamburg, Germany from 14-16 June 2023, from KEYNOTION - I'm the chair, in … Continue reading In a world of Large Language Models and Machine Learning, is Operational Excellence as we know it irrelevant? →

Transduction – leading transformation – Issue #85

This week: ·      Upcoming Events ·      Leadership ·      Management ·      Metacrisis ·      complexity science paradigm ·      Indigenous technologies Link Collection: Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 https://key-notion.com/operational-excellence-process-transformation-summit-hamburg/ Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, … Continue reading Transduction – leading transformation – Issue #85 →