Transduction – leading transformation – Issue #204

My weekly posts Who first said โ€˜hitting the target but missing the pointโ€™? Iโ€™ve been exploring the origins of the phrase โ€œhitting the target but missing the pointโ€, which neatly captures Campbell/Goodhart/Strathernโ€™s law. While earlier academic roots are debated, my provisional favourite is a 2006 TES article by Colin Foster, reflecting concerns about target-setting in schools … Continue reading Transduction – leading transformation – Issue #204

Who first said ‘hitting the target but missing the point’?

This is a snappy phrase which captures the impact of Campbell/Goodhart/Strathernโ€™s law (see https://chosen-path.org/2026/01/06/how-code-modelling-eats-the-world-and-why-its-important-for-us-all/). One of my occasional excursions into 'origins' (https://stream.syscoi.com/2021/04/18/a-fools-quest-for-the-first-use-of-the-phrase-systems-thinking/ and elsewhere other famous quotes (https://chosen-path.org/2024/09/03/transformational-power-of-action/ springs to mind). The earliest two I can find are from journals and unfortunately the whole pages are not visible: Modern Photography - Volume 22 - Page … Continue reading Who first said ‘hitting the target but missing the point’?

How code (modelling) eats the world โ€” and why itโ€™s important for us all.

How code (modelling) eats the world โ€” and why itโ€™s important for us all. https://www.linkedin.com/posts/antlerboy_how-code-modelling-eats-the-world-and-activity-7414224107195494400-rtYd Campbell/Goodhart/Strathernโ€™s law: when a metric becomes a basis for reward, punishment or control, it stops reliably representing the underlying reality and instead shapes behaviour to optimise the metric itself, often at the expense of the actual goal. Amazon had a brilliant … Continue reading How code (modelling) eats the world โ€” and why itโ€™s important for us all.

De-escalating data ambushes in social care

A self styled โ€˜citizen journalistโ€™ turns up unannounced, phone out and recording video, indignant narrative already ready. If you run, deliver, or commission social care or similar in the UK, this could feel familiar - and it's a risk now as we import the worst of US politics. Hereโ€™s some thoughts on how to prepare: … Continue reading De-escalating data ambushes in social care

High agency meets low discretion: why call centres break us (โ€˜How not to lose your mind to a call centreโ€™)

I fed ChatGPT the transcript of two calls I made complaining about one of the many hassles Iโ€™ve had to deal with in the last few months. I dislike myself when I get angry and I'm frustrated that whatever I try seems ineffective, so I asked it to advise me how to be more effective … Continue reading High agency meets low discretion: why call centres break us (โ€˜How not to lose your mind to a call centreโ€™)

My top posts in 2025 – all about how we avoid the real work

A lot of this year has felt like living in a room where someone keeps rearranging the furniture in the dark. Reorganise, merge, separate, rename, publish a model, add a layer. We do it because it looks like action. It produces artefacts. It soothes the anxiety upstairs. But when the ground moves, gripping harder doesnโ€™t … Continue reading My top posts in 2025 – all about how we avoid the real work

Life versus categories – reflections on my top posts in 2025

This year some of my most-read posts were about my dadโ€™s funeral, a cycle path, and why consultants with answers are a hazard. That feels accurate, because itโ€™s the same subject in three guises: what happens when real life meets a system that thinks itโ€™s in charge. A desire line in Vauxhall tells the truth … Continue reading Life versus categories – reflections on my top posts in 2025

My top posts on Linkedin and the Chosen Path blog in 2025

Personal and Family 13,866 a little history of my dad, who died on 4 November this year โ€“ thanks everyone for the support https://www.linkedin.com/posts/antlerboy_phil-taylors-funeral-and-wake-monday-24-activity-7394511291580567552--ynZ - and his obituary in the Guardian https://www.theguardian.com/education/2025/nov/30/phil-taylor-obituary 6,960 A simple heartfelt appeal โ€˜donโ€™t call *my* dad โ€˜dadโ€™โ€™ (surprisingly popular amongst medical viewersโ€ฆ) https://www.linkedin.com/posts/antlerboy_to-all-those-in-the-caringmedical-professions-activity-7405713268603764736-_vdi Everything Is Miscellaneous 11,599 reflections on a … Continue reading My top posts on Linkedin and the Chosen Path blog in 2025

Transduction – leading transformation – Issue #203

My weekly posts Relational public services and reality Iโ€™ve seen RedQuadrant support councils by sending protected, person-centred social work teams to do complex case reviews. By focusing on what people want and can do, and by removing admin and system burdens from social workers, they deliver better experiences and save up to ยฃ17k per person each … Continue reading Transduction – leading transformation – Issue #203