I am one of 16 professional advisers interviewed for advice on how to manage accelerating enterprise digital transformation in these uncertain times.
What’s fascinating is you get a very different tone and personality of the business from each interview!
The top tips I get from the whole are:
1- focus on good customer experience / #customerrelations first – slow down to make sure you really understand what you’re doing for the customer
2- remember your people work from positive motivation – help them feel good about successes and learn from failures, since digital will involve both. Train and upskill them to deal with the pace of change
3- be realistic about what tools and technologies – including machine learning, ‘AI’, and ‘RPA’ (robotic process automation – screenscrapers) can do. Smash the jargon and focus on what works
4- focus on collaboration around value streams, whether in an agile ‘team of teams’ working virtually, or a traditional organisation in an office
5- learn what works and what doesn’t from the experience of others
6- don’t shy away from ‘fixing the plumbing’ – improving what’s broken can bring better results than whizzy new ideas
I’ll share more of the RedQuadrant perspective in a future post, though you can read me in there!
What are your top tips for digital acceleration?
#data #technology #management