Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_public-sector-show-2023-conference-agenda-activity-7079719719607443456-7KJn What questions would you like me to ask of the speakers at the show? I'm looking forward to hosting the Public Sector Show next week in the very appropriate venue of the old London County Hall. We're in an extended state of crisis in #localgov and the #publicsector more generally in the UK. 14 … Continue reading I’m looking forward to hosting the Public Sector Show next week – in the midst of the polycrisis
Author: antlerboy - Benjamin P Taylor
www.antlerboy.com * curator at www.syscoi.com * The Public Service Transformation Academy - Chief Executive - www.publicservicetransformation.org * RedQuadrant - public service network consultancy - www.redquadrant.com * SCiO - non-exec director - www.systemspractice.org * Quadrant Resourcing - excellent interim change people - www.quadrantresourcing.com I tweet at www.twitter.com/antlerboy Please connect to me at www.linkedin.com/in/antlerboy benjamin.taylor@redquadrant.com +44 (0)7931317230
Transduction — leading transformation — Issue #92
This week: Upcoming Events Operational excellence Systems Thinking Complexity Science AI Five Core Practices for Effective Organisation Upcoming Events: Public Sector Show 4 July 2023, in person, County Hall, London. The 11-year strong Public Sector Show drives the UK’s public procurement marketplace forward through extensive 1-1 networking, collaboration and premium insight into the latest ways … Continue reading Transduction — leading transformation — Issue #92
The Operational Excellence summit in Hamburg exceeded my expectations.
Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_the-future-of-operational-excellence-activity-7077182582664142848-dfJC If you had a similar conference in your areas of interest, what themes would emerge? After all the build-up, the Operational Excellence summit in Hamburg exceeded my expectations. The risk, of course, with these things is that it's a self-congratulatory snoozefest of people sharing their success stories - which sound … Continue reading The Operational Excellence summit in Hamburg exceeded my expectations.
Transduction — leading transformation — Issue #91
This week: Upcoming Events Operational excellence Systems Thinking Commissioning Academy Cybernetics Complex Systems Upcoming Events: Public Sector Show 4 July 2023, in person, County Hall, London. The 11-year strong Public Sector Show drives the UK’s public procurement marketplace forward through extensive 1-1 networking, collaboration and premium insight into the latest ways of working, best-practice case … Continue reading Transduction — leading transformation — Issue #91
What’s the future of Operational Excellence?
Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_the-future-of-operational-excellence-activity-7074647112461762560-B3eZ?utm_source=share&utm_medium=member_desktop Today I'm hosting the Operational Excellence and Process Transformation summit in Hamburg. Much wisdom in the room and on the stage, and I'm looking forward to learning and sharing. In my keynote tomorrow, I'm using the 'three horizons' model to look at the future of OpEx. If you'd like to contribute, drop … Continue reading What’s the future of Operational Excellence?
Transduction — leading transformation — Issue #90
This week: Upcoming Events Operational excellence Public Sector Commissioning Academy Agility Systems Thinking Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and networking … Continue reading Transduction — leading transformation — Issue #90
VUCA isn’t a condition – it’s an experience of the world.
Agility isn't a thing. Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_vuca-isnt-a-condition-its-an-experience-activity-7072106793539108864-Eh95 The volatility, uncertainty, complexity, and ambiguity we experience depends on * our intent - what we're trying to achieve * our framing and perspective - how we're seeing things * the context and our interpretation of it * our ability, learning, history, understanding It's contextual. … Continue reading VUCA isn’t a condition – it’s an experience of the world.
Transduction – leading transformation – Issue #89
This week: Upcoming Events Operational excellence Understanding complex systems Cybernetics Systems Thinking Community Leadership Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and … Continue reading Transduction – leading transformation – Issue #89
Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’?
Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_amazon-customerservice-customersatisfaction-activity-7069576489825935360-FeUL What's your best story of being asked for pointless feedback? Then you've experience FEEDBAIT- fake feedback (misleadback) that companies use for a variety of purposes, none of them good: - to punish or reward #customerservice employees, usually working within a broken system, for how the customer feels about the whole thing … Continue reading Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’?
Transduction – leading transformation – Issue #88
This week: Upcoming Events Operational excellence Challenging orthodox management thinking Transdisciplinarity Agility Systems Thinking Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and … Continue reading Transduction – leading transformation – Issue #88
chosen path 