Ten principles for public service transformation

Which do you think is most important? Is anything missing? See full document at https://www.linkedin.com/posts/antlerboy_redquadrant-ten-principles-for-service-activity-6798501196282892288-tWom/ Purpose: Founded on strong, shared understanding of:organisational intent — what we exist to do — and citizen purposes in their lives 2. Measure and work to meet these purposes 3. Customer-centred design: channels, processes, and services designed to meet demand, to reduce need, to support … Continue reading Ten principles for public service transformation

What sort of posts do you want from me?

I send out a constant stream of updates at http://www.linkedin.com/in/antlerboy and http://www.twitter.com/antlerboy, relating to my interests - #publicservices #transformation #complexity #systemsthinking #cybernetics Three times a week I do 'featured' posts on LinkedIn and here - much longer. I like to say things 'rough and ready' - recently got feedback from a submission to an academic … Continue reading What sort of posts do you want from me?

What would you most like to hear from me about my approaches on June 10?

Would you like a nosey around my tool shed? If you've read some of my posts, you might be interested in how we share and teach this stuff - organisational #systemsthinking, dealing with #complexity. The answer is the RedQuadrant tool shed. There are three free webinars on Thursday 10 June. Registration required on these links: … Continue reading What would you most like to hear from me about my approaches on June 10?

How do you help good work thrive in the world and increase impact?

For years, I've been struggling with three tough challenges: How to: > run a network #consultancy: better consultancy at better value, focus on clients and consultants as well as business > teach and share the good stuff (systems/complexity/cybernetics, public service transformation), steer away from dodgy stuff, without professional sclerosis or certificate milling > support active … Continue reading How do you help good work thrive in the world and increase impact?

The Double Diamond as an example of some challenges of attribution in the history of ideas

[Apologies for the multiple preambles here! This note is added to say that deeper and clearer links - at least to the use of diamonds, and divergent and convergent thinking - have been provided for others and are in the replies to this piece] I just did a LinkedIn post picking up on this story, … Continue reading The Double Diamond as an example of some challenges of attribution in the history of ideas

Being compassionate to ourselves turns out to be a powerful lever for change

Kegan and Laskow Lahey’s Immunity to Change is a beautiful simple practice which goes really deep. Take a piece of paper with five spaces: 1) commitment to change A thing you really want to do — lose ten kilos, transform your sales. A netural, factual description of a change that really implicates you, that you feel in … Continue reading Being compassionate to ourselves turns out to be a powerful lever for change

What do you do when you’re stuck in the middle? How’s that working out for you?

We all find ourselves trying to sort it out. Between: - the Bosses and the Doers - two teams we’re supposed to help to merge together - the Customer and the Organisation. X wants something from Y, but they’re asking YOU. And guess what? Y wants something from X, but who do they come to? … Continue reading What do you do when you’re stuck in the middle? How’s that working out for you?

Consider the oboe

What’s your favourite example to illustrate radically different 'worlds'? Consider the #oboe. It’s a weird instrument; one of the most ancient. To play it requires immense skill, and the patience to spend hours crafting the reeds necessary to make any sound at all. Early pictorial examples of a double-reed instrument resembling the oboe have been … Continue reading Consider the oboe

The universe is greebling.

New innovations add more and more layers of details. Those layers of details create new spaces, new possibilities, new ideas. It happens in ecologies, with evolution. In economies, with innovation. And in thoughtspace – every brilliant new meme, every time a critic gets *just* the right phrase to explain the dynamics of a new movie … Continue reading The universe is greebling.

Quality Improvement – considered dangerous?

#QualityImprovement can be dangerous. redquadrant-qi-considered-dangerousDownload Very popular in the NHS, and beyond. Very good, in context. Our clients are doing our systems-flavoured #LeadingTransformation programme, and asked me how it fits with #QI. This isn’t new, and I constantly say: ‘but *really good* QI people look outside the box at this stuff’. But QI should be considered dangerous. It's a … Continue reading Quality Improvement – considered dangerous?