Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_the-future-of-operational-excellence-activity-7074647112461762560-B3eZ?utm_source=share&utm_medium=member_desktop Today I'm hosting the Operational Excellence and Process Transformation summit in Hamburg. Much wisdom in the room and on the stage, and I'm looking forward to learning and sharing. In my keynote tomorrow, I'm using the 'three horizons' model to look at the future of OpEx. If you'd like to contribute, drop … Continue reading What’s the future of Operational Excellence?
Transduction — leading transformation — Issue #90
This week: Upcoming Events Operational excellence Public Sector Commissioning Academy Agility Systems Thinking Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and networking … Continue reading Transduction — leading transformation — Issue #90
VUCA isn’t a condition – it’s an experience of the world.
Agility isn't a thing. Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_vuca-isnt-a-condition-its-an-experience-activity-7072106793539108864-Eh95 The volatility, uncertainty, complexity, and ambiguity we experience depends on * our intent - what we're trying to achieve * our framing and perspective - how we're seeing things * the context and our interpretation of it * our ability, learning, history, understanding It's contextual. … Continue reading VUCA isn’t a condition – it’s an experience of the world.
Transduction – leading transformation – Issue #89
This week: Upcoming Events Operational excellence Understanding complex systems Cybernetics Systems Thinking Community Leadership Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and … Continue reading Transduction – leading transformation – Issue #89
Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’?
Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_amazon-customerservice-customersatisfaction-activity-7069576489825935360-FeUL What's your best story of being asked for pointless feedback? Then you've experience FEEDBAIT- fake feedback (misleadback) that companies use for a variety of purposes, none of them good: - to punish or reward #customerservice employees, usually working within a broken system, for how the customer feels about the whole thing … Continue reading Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’?
Transduction – leading transformation – Issue #88
This week: Upcoming Events Operational excellence Challenging orthodox management thinking Transdisciplinarity Agility Systems Thinking Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and … Continue reading Transduction – leading transformation – Issue #88
What is the future of Operational Excellence?
Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_opex-summit-hamburg-activity-7064495853209567232-Cjk4 As we ramp up to the Hamburg summit in June, I'm thinking about what's changing. Is it new technology - with automation, Large Language Models, better interoperability and digital supply chains? Could it be changes in management approaches - flat organisations, networks, ecosystems? Will it be human resources changes? Expectations of a four-day week, even … Continue reading What is the future of Operational Excellence?
Transduction – leading transformation – Issue #87
My post this week was about 'curmudgeons' - a particular space in my 'four quadrants of thinking thread' map that I mostly hope to avoid - and am somewhat successful in doing so. But I find myself more of a naive enthusiast in preparing for some events and projects I have coming up. We'll be exploring … Continue reading Transduction – leading transformation – Issue #87
How do you get salty? How does one become a curmudgeon?
Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_how-do-salty-curmudgeons-become-activity-7061957308066521091-Nt17/ What are YOU a curmudgeon about at work? What unpopular opinion do you stubbornly hold on to? What can you not resist correcting people on? __ We’ve all met them. People who seem to have a lot to offer. A different, challenging perspective. And then perhaps when you try to … Continue reading How do you get salty? How does one become a curmudgeon?
‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business?
Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_technology-ai-llm-activity-7059428340700430336-OyKy?utm_source=share&utm_medium=member_desktopIf you think about AI as a shaper of the world around us, what's one change you see? I don't mean 'what jobs will be replaced' or 'who will be the winners and losers'. I mean that the usefulness of LLM's will change the landscape and change the possibilities for business, with all … Continue reading ‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business?
chosen path 