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The time is surely right for a new philosophy of #business — but, I mean, really new.
· ‘Moats’ are bad.
· ‘Blue ocean’ is bad.
· ‘Defensibility’ is bad.
No company should have monopoly or monopsony power, no company should be more important to its employees on the inside than the customers on the outside, or the family at home. No good will come of that.
The #innovation e need is to build on foundations of maintainability, portability, open source (but not as a hack for Patent battles).
We need to reject lock-in — the customers should own their data.
We need to reject non-competes — employees should own their labour.
#management should lose their power of coercion.
A pox on tipping and bonuses — forbid them!
Everyone must offer unionisation — and unions must be free to compete too.
Unless you’re proving yourself with the customer by winning competitively and delivering value, you’re going rotten. Every minute of dominance is a minute of decay.
Stay clean! Stay fresh!
This isn’t new, of course. Humanifying business is a story nearly as old as business itself.
We’re lousy with manifestos and methodologies. What’s needed is to realise we can no longer pretend the good stuff is compatible with seeking market domination control.
And there’s a parallel, connected — in #publicservice, we must remember that ‘services are bad for people’.
We’re dealing with citizens — as we should be in business — not ‘service users’ or ‘customers’.
We’re dealing with people, we know in our bones the way to retain that humanity, and yet we create monstrous model hybrids that force good people into the worst of public service paternalism and to ape the problems of the private sector too.
So: what have you done today to reject orthodoxy and allow humanity?
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