This week:  Upcoming Events Operational excellence Public Sector Commissioning Academy Agility Systems Thinking Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023 – 16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and networking … Continue reading Transduction — leading transformation — Issue #90 →

Agility isn't a thing. Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_vuca-isnt-a-condition-its-an-experience-activity-7072106793539108864-Eh95 The volatility, uncertainty, complexity, and ambiguity we experience depends on  * our intent - what we're trying to achieve * our framing and perspective - how we're seeing things * the context and our interpretation of it * our ability, learning, history, understanding  It's contextual. … Continue reading VUCA isn’t a condition – it’s an experience of the world. →

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_amazon-customerservice-customersatisfaction-activity-7069576489825935360-FeUL  What's your best story of being asked for pointless feedback? Then you've experience FEEDBAIT- fake feedback (misleadback) that companies use for a variety of purposes, none of them good: - to punish or reward #customerservice employees, usually working within a broken system, for how the customer feels about the whole thing … Continue reading Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’? →

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_how-do-salty-curmudgeons-become-activity-7061957308066521091-Nt17/ What are YOU a curmudgeon about at work? What unpopular opinion do you stubbornly hold on to? What can you not resist correcting people on?  __ We’ve all met them. People who seem to have a lot to offer. A different, challenging perspective.  And then perhaps when you try to … Continue reading How do you get salty? How does one become a curmudgeon? →

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_technology-ai-llm-activity-7059428340700430336-OyKy?utm_source=share&utm_medium=member_desktopIf you think about AI as a shaper of the world around us, what's one change you see? I don't mean 'what jobs will be replaced' or 'who will be the winners and losers'. I mean that the usefulness of LLM's will change the landscape and change the possibilities for business, with all … Continue reading ‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business? →